At Suraj Collection (https://surajcollection.in), customer satisfaction is our top priority. Please read our Refund and Returns Policy carefully before making a purchase.
1. Returns Eligibility
We accept returns only under the following conditions:
- The product is damaged, defective, or wrong item delivered
- Return request is raised within 3 days of product delivery
- The product must be unused, unwashed, and in its original packaging with tags intact
❌ We do not accept returns for:
- Change of mind
- Size or color issues (unless wrong item sent)
- Products damaged due to customer misuse
2. How to Request a Return
To request a return, please contact us with:
- Order ID
- Clear images or video of the product showing the issue
- Reason for return
📧 Email: support@surajcollection.in (update if different)
Our team will review your request and respond within 48 hours.
3. Return Shipping
- If the return is approved due to our mistake (damaged/wrong item), we will bear the return shipping cost
- In other approved cases, return shipping charges will be borne by the customer
4. Refund Policy
Once we receive and inspect the returned product:
- Approved refunds will be processed within 5–7 business days
- Refunds will be credited to the original payment method
- Shipping charges (if any) are non-refundable
5. Replacement Policy
If you prefer a replacement instead of a refund:
- Replacement will be shipped after the returned product is received and verified
- Subject to product availability
6. Cancellation Policy
- Orders can be cancelled only before shipping
- Once the order is shipped, cancellation is not allowed
7. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account
- Contact your payment provider
- Then contact us if the issue persists
8. Contact Us
For any questions regarding returns or refunds, contact us:
Website: https://surajcollection.in
Email: saurabhmanchanda09@gmail.com
Location: India