Shipping Policy for Suraj Collection
At Suraj Collection (https://surajcollection.com), we aim to deliver your orders safely and on time. Please read our Shipping Policy carefully.
1. Shipping Locations
We currently ship across India.
International shipping is not available at the moment.
2. Order Processing Time
- Orders are processed within 1–2 business days
- Orders placed on Sundays or public holidays will be processed on the next working day
3. Delivery Time
- Standard delivery time is 3–7 business days
- Delivery time may vary depending on location, courier partner, weather conditions, or unforeseen circumstances
4. Shipping Charges
- Shipping charges (if applicable) will be clearly mentioned at checkout
- Free shipping may be offered on selected products or during promotional periods
5. Order Tracking
Once your order is shipped:
- You will receive a tracking ID via SMS or email
- You can track your order using the courier partner’s tracking link
6. Delayed or Failed Delivery
Delays may occur due to:
- Incorrect or incomplete address
- Customer not available at the time of delivery
- Natural calamities or courier issues
Suraj Collection is not responsible for delays caused by courier partners, but we will assist you in tracking your order.
7. Damaged Packages
If you receive a damaged package:
- Please do not accept the delivery (if possible)
- Or contact us within 24 hours with photos/video evidence
8. Address Changes
- Address changes are allowed before the order is shipped
- Once shipped, address changes cannot be guaranteed
9. Contact Us
For shipping-related queries, contact us:
Website: https://surajcollection.in
Email: saurabhmanchanda09@gmail.com
Location: India